Since March 2020 we've had to cancel several public conferences and reschedule others. We evaluate all of our conferences on a case by case basis, regularly. What is reflected on the website at any given moment is the most up to date information available.

Yes, of course, that is always our policy. Attendees may cancel or defer attendance up until the last minute, no questions asked. If we move or cancel any event, we communicate to attendees and give them priority for attending our next (or any future) conference.

You may cancel for a full refund at any time. You can delay attendance at any time with no charge. Just let us know your plans at: [email protected] and we will action the request quickly.

We have virtual versions of all of our conferences available online here. And we have video versions of all of our conferences available online here

Yes, we host all of our conferences in a live virtual platform. Details on our Virtual EMC can be found online here, our Virtual ECC here, our Virtual EHMC here and our Virtual ERM here. We also have video versions of all of our conferences available online here.

Yes. There will be 6 feet between each seat at any conference we conduct in the near future.

Alcohol based hand sanitizer and disposable masks will be available for use of attendees. We'll not reuse markers, you’ll get new markers each day. The tables will be disinfected daily. We're providing pre-packaged meals rather than buffet-style. Attendance numbers will be limited to the max gathering limits to each location. And our seating arrangement will be laid out to ensure social distancing of 6 feet between attendees.

You can always contact us at [email protected] and we will be happy to answer your questions.

We have compiled all our casts about working from home, budgets, distant managers, etc. here: Managing Effectively During COVID-19.

There’s a cast for that! In fact, we have a few casts that we think will help. We have compiled all our guidance here: Managing Effectively During COVID-19.

Executive Tools™ is a biweekly/fornightly podcast, in the Manager Tools style, focused on how to be an Effective Executive.

Topics to be discussed in the next two years: Executive Reset, Session C, Talent Supply Chain Management, Executive Culture Matrix, Organization Tools, Mission & Role of an Executive, Executive Relationships, Compromise and Politics.

 

Many Manager Tools listeners over the last 16 years have been promoted to the executive ranks, and have been asking for this help.  We're launching in response to requests from our community.

There is not an easy answer to this question, but we'll try.

Executives are responsible for the long term continuation of the organization (whatever organization they're in).  Managers are responsible for the short term continuation (operations) of the organization.  As such, executives deal much more with the chaos of factors external to the organization: customers, competition in the marketplace, geopolitics, the environment, society.  Managers deal much more with internal systems and processes.

There is a saying that managers do things right and leaders do the right thing.  This is, as so often is the case with aphorisms, partially true and partially misleading.  Executives as leaders have to make decisions about where an organization is going to go.  Managers get it to go there.  A healthy organization has both effective executives and effective managers.

The audio and shownotes for Executive Tools™ are only available to Manager Tools Licensees. To find out more about the benefits and to become a Licensee, click here.

If you are a Licensee, you can find your personal feed for Executive Tools on your user profile.

 

Executive Tools™ is only available to people who are Personal Licensees.  A Personal License is $200/year.

Podcasts are radio shows or other audio programs available for download over the Internet and can be transferred to your portable media player or smartphone. The maker of a podcast, called a podcaster, often updates their podcast with a series of episodes that you can subscribe to and receive automatically without any additional effort.

The easiest way to get our podcasts is to download our app. You can get an android version here and an iOS version here.

There are many other podcast "catchers" available, and you can simply search for Manager Tools and Career Tools. If you need the RSS feeds, you can find those here

Our podcasts and our app are free.

You can listen to a podcast in multiple ways.

  • You can listen directly from our website. Choose a podcast from the Map of the Universe or all podcasts pages, and once you click on the podcast title, you'll be taken to a page with a player. Just click play.
  • The easiest way to get our podcasts is to download our app. You can get an android version here and an iOS version here.
  • There are many other podcast "catchers" available - you'll find them on the app store for your device - and you can simply search for Manager Tools and Career Tools. If you need the RSS feeds, you can find those here

The audio and shownotes for Executive Tools™ are only available to Manager Tools Licensees. To find out more about the benefits and to become a Licensee, click here.

If you are a Licensee, you can find your personal feed for Executive Tools on your user profile.

The easiest way to get our podcasts is to download our app. You can get an android version here and an iOS version here.

There are many other podcast "catchers" available, and you can simply search for Manager Tools and Career Tools. If you need the RSS feeds, you can find those here.

The podcast directory in the iTunes Store allows you to find and subscribe to new podcasts.
 
To subscribe to a podcast, click Subscribe on the page for that podcast. When you subscribe to a podcast, iTunes will automatically check each day for new episodes.
 
You can also stream an individual episode from the iTunes Store by clicking its episode number in the episode list.
 
You can manage your podcast subscriptions and play the episodes you have downloaded in the Podcasts section of your iTunes library.

Both the Manager Tools and Career Tools podcasts are free ... and will remain free forever.

Our normal podcast feed only contains the most recent podcasts. If you are a registered member (sign up for free), you can add the Archive Feed, which contains ALL the Manager Tools podcasts. At this time, the standard Careers Tools feed contains all the Career Tools podcasts.  You can also find all the podcasts on this page: 

You can find all our podcasts on the Map of the Universe or all podcasts pages.

Subscribe to the Manager Tools Archive Feed in iTunes

Subscribe to the Career Tools Feed in iTunes

On all of our podcast pages, you'll find a "Download this cast" button below the audio player. Click on the button to manually download the podcast. Some browsers may require that you right-click on that link to save the file to your computer. Depending on which web browser, the right-click command will be "Save target as...", "Save link as...", or "Download linked file as..." Once downloaded, you can play the file in your player of choice.

No. We recommend it for easiest use, but you may also manually download the current episode of any of our podcasts.

The Manager Tools feeds in the podcast format are provided free of charge for use by individuals for personal, non-commercial uses.
 
Use of all Manager Tools podcasts are subject to our Terms of Use.

RoadMap is automatically included with your Annual License; another benefit to this amazing product!

RoadMap is our brand new, interactive app that assists you in more effectively rolling out the Trinity to your organization. Reminders and prompts to help you keep track of your One On Ones & Feedback, with ready answers at your fingertips for whenever you have questions or need an extra bit of guidance. RoadMap is the perfect partner to help you become an even better manager!

Agenda

8:00 Welcome & Purpose - We welcome the group and state our purpose: learning and practicing Effective Manager Behaviors.
8:05 Agenda & Ground Rules - We will cover this agenda, and then interactively agree on Ground Rules for the day such as staying on agenda, no mobile phones or laptops, etc.
8:15 Introductions - All attendees will prepare and present a brief (30-second) introduction of themselves.
8:45 One On Ones - How to build a trusting relationship with your directs with details on what, who, when, how long, about what, and where for a Manager Tools One-On-One.
9:45 Break
9:55 One On Ones (Continued)
10:30 Feedback Model - How to talk about performance with your directs in order to encourage effective future behaviors. The 4-step model explained in detail.
11:30 Break
11:40 Feedback Practice - Practice delivering Feedback, multiple times, in increasingly more complex situations, in order to get comfortable with the model.
12:30 Lunch & Rolling Out The Trinity - How to start doing One on Ones, Feedback, Coaching and Delegation. How to choose times, notify your team, brief your team, on every part, and what to be aware of as you start.
1:30 The Coaching Model - How to improve skills performance in 4 steps: Set A Goal, Brainstorm Resources, Create A Short-Term Plan, Implement. Each step described and then illustrated in detail.
2:30 Break
2:40 Coaching Practice - Practice the Manager Tools Coaching Model multiple times.
3:20 Break
3:30 Delegation Model & Practice - Why and How and What To Delegate, and the words to say when you do so, explained, and then practiced.
4:30 More Feedback Practice - Practice delivering Feedback, multiple times, including negative feedback, in order to get comfortable with the model.
5:00 Close

Agenda

8:00 Welcome & Purpose - We welcome the group and state our purpose: learning and practicing Effective Communicator Behaviors.
8:05 Agenda & Ground Rules - Review the detailed agenda, and interactively agree on ground rules for the day.
8:15 Introductions - All attendees will prepare and a present a 30-second introduction of themselves using, in part, their DiSC profile information. You will need a copy of your DiSC profile to complete the introduction.
8:30 DiSC Overview - A basic overview of the technology/data and terminology of the DiSC behavioral profile. This training is not “about DiSC” - but DiSC gives us a shared vocabulary to use.
9:45 Break
9:55 Communication Behaviors - How people with different DiSC profiles communicate differently, based on behaviors. We will look at a few key pages of your DiSC profile.
11:00 Break
11:10 Observe Practice - Practice observing another person, multiple times, to learn how to see and hear behaviors.
11:40 Lunch & Email Communication Practice - How people with different DiSC profiles communicate using email, followed by practice determining the profile of an email’s author, and how to respond.
12:40 Analyze Practice - Practice observing and analyzing another person’s behavioral patterns and tendencies, multiple times, to learn how to see and hear behaviors.
2:00 Break
2:10 Tailor Practice - Each attendee will be tested on their ability to observe and analyze, and then tailor their own behavior to approximate someone with whom they’re having a conversation.
3:30 Close

Agenda

8:00 Welcome & Purpose - We welcome the group and state our purpose: learning and practicing Effective Hiring Manager Behaviors.
8:05 Agenda & Groundrules - Review agenda, and interactively agree on the day's ground rules.
8:15 Introductions - All attendees will prepare and a present a 30-second introduction.
8:45 Effective Hiring Principles & Process - Review the purpose and process of an interview.
9:30 Break
9:40 Creating/Asking Interview Questions - How to create and ask behavioral interview questions.
10:00 Creating/Asking Questions Practice - Practice creating and asking behavioral interview questions.
10:30 Break
10:40 Screening Candidate Documents - How to screen candidates documents and social media.
11:00 Screening By Phone - How to screen candidates over the phone.
11:30 Interviewing Candidates In Person - How to structure a day of final, face to face interviews.
12:30 Lunch
1:15 How To Listen & Practice - How to maximize the core of an interview - listening to candidate’s answers. Practice listening to interview answers, taking notes, and recalling key points.
2:15 Break
2:25 How To Probe & Practice - How to ask targeted questions during a candidate's response to draw out specific behavioral details. Practice listening to actual responses to interview questions, while probing for more specific behavioral details.
3:30 Break
3:40 Interview Results Capture - How to finish an interview, and capture interview results from all interviewers at the end of the day.
4:10 How To Offer/Decline/Delay - How to make a job offer, delay and decline candidates.
4:20 How To Onboard - How to onboard your new hires to set them up for success in the role.
4:50 Parking Lot - An opportunity to ask any final questions you might have that have not been covered in the day's agenda.
5:00 Close

Our public conferences (in person and virtual) are delivered by our experienced presenting associates. Before presenting solo, our associates go through an intensive training process and must demonstrate knowledge of the content and ability to deliver the content to Manager Tools extremely high standards. Our co-founder, Mark Horstman, rarely delivers public conferences.

Yes.  Breakfast is usually available for 30 minutes in the morning prior to the start of each day.  There are also breaks throughout the day.   Often attendees who travel in and are staying at the the hotel will meet together for dinner at the end of the day.  While we appreciate any invitation, we regret that our presenting associates aren’t able to join you at the end of the day.  

Yes.  Part of being a manager is giving presentations.  If that makes you nervous or uncomfortable, you’re not unusual.  You’ll have an opportunity to practice at our conferences in a safe learning environment.

Our conferences are currently not affiliated with any accreditation organization. However, many of our attendees have been able to get credit by presenting a certification of completion. We provide you with a certificate of attendance upon completion of each conference day which indicates the name, date of the conference(s) you attended, and number of training hours. This completion certificate can be found on your event's Conference Homepage. If you need assistance finding your completion certificate please email us at [email protected] and we'll be happy to assist you.

We limit our in person conferences to approximately 30 people. The smaller size allows you to get personal attention and feedback on how you’re doing during the practice. It also provides time for the highly interactive nature of our delivery, including time to answer all your questions.

You can see all our upcoming dates and locations here

We often receive questions on dress code for the conferences.  Each conference is a robust day filled with interactive practice and dialogue.  While we understand that you want to appear professional, we want you to be comfortable, absorbing the content, and not dreading that you are being strangled by a too tightly tied tie. The meeting room will be cold.  We suggest you bring a sweater or jacket with you.  Bottom line, professional AND comfortable to maximize your experience.

Yes, we are serious about the cold room.  Our agenda includes a lot of interactive practice which means you’ll be up and moving around.  Better to be cool in the morning than far too hot in the afternoon.  With our energy we might be sweating while you end up shivering without a sweater or light coat.  We suggest that women do not wear skirts or dresses for this reason.  We ask that you please plan accordingly as we will not increase the room temperature if you’re chilly.  

Our official cancelation policy is provided below.  And, we understand that life sometimes happens and try to work with you as best as possible.  If you can’t attend at the last minute, we usually are able to offer you a seat at any future Manager Tools conference of your choice.

Cancellation Policy

Registrants unable to attend will receive a refund of the paid registration fee, less a $50 USD processing charge, provided the cancelation occurs no later than 60 days prior to the Conference. Cancelations processed no later than 30 days prior to the Conference will be refunded 50% of the registration fee. No refunds will be given for cancelations processed less than 30 days prior to the Conference.

If a registrant is unable to attend an event for any reason they may substitute, by arrangement with Manager Tools, an alternative participant with no additional charges. Participants are responsible for negotiating refunds of associated hotel charges directly with the hotel management. Refunds will be issued within 30 business days after the Conference concludes and will be credited the credit card with which the purchase was made.

No. Due to travel and hotel expenses, our virtual and in person conferences are priced differently. Additionally our international conference prices vary by location and fluctuate with the exchange rates. You can find the current price for each conference here.

In addition to the training, practice, and materials, we provide continental breakfast, lunch, and snacks and beverages throughout the day. Attendees of our EMC will receive access to our Trinity Rollout Email Series and RoadMap. Those who attend our ECC will receive a DiSC assessment and a series of follow up emails with reminders of what was discussed during the day. Our EHMC attendees receive an onboarding checklist to assist with their future hires.

Dinner, hotel expenses, parking, and transportation are not included.

While that is our preferred method, we realize some companies prefer to pay via invoice.  Please send us an email at [email protected] and we’ll assist you with the registration process.

We’re happy to extend a special discount for our in person attendees who are paying their own registration fee. Please email us your information at [email protected]ls.com and we’ll be happy to help you complete your registration.

Yes.  Should a conference sell out, we will start a waiting list and do our best to accomodate as many folks as possible.

Absolutely! One of the most common comments we hear from experienced managers who attend our Effective Manager Conference is “I wish I had known this when I first became a manager!” It’s a great opportunity to be ready with a plan of action before you get promoted. Additionally, many of behaviors we teach can be applied to other work relationships such as peers or project team members.

Our Effective Communications Conference is for any professional who wants to learn how to be a more effective communicator. The entire Manager Tools team will tell you the behaviors you’ll learn during the ECC are the most powerful we’ve ever learned during our careers.

And you don't have to be a manager to be involved in the hiring process to attend our Effective Hiring Manager Conference. If you are contributing to the hiring process in any way, whether you be an interviewer or are responsible for onboarding, this event is for you. We all play a role in ensuring those we hire are up to the task and are well prepared for their roles in our organization.

Only a desire to get better.  You do not need to be at any certain level of management.  We have frontline managers, directors, through executives attend our conferences.  All we ask is you be willing to change your behaviors. 

Yes!  We’ve had many managers attend with their teams.  They tell us it’s very beneficial to learn alongside their directs.  It’s also useful to have the chance to discuss the concepts with your directs during breaks and over meals.  We have great admiration for any manager willing to attend management training with their directs and admit they don’t have all the answers.

Yes.  Please indicate your dietary needs on your registration form.  Your personal comfort and well-being are important to us.

If you are interested in booking a room in the hotel where the training is offered, all the hotel details can be found on your Conference Homepage.

Of course! Email Maggie at [email protected], and she'll take your details and provide you with options.

Login to the site, and click 'My Account' in the top right hand corner of any page to go to your Account Page. You'll be able to find a link to all your products, licenses and conferences there.

Yes.  If you're unsatisfied in any way, we'll refund your money.  Please email us at: customer [email protected]

Sorry, no.  We focus exclusively on the DiSC 2.0 Classic product.

You can purchase multiple DiSC assessments directly from the product page. Select 'add to cart', and then alter the quantity from within the cart. Once the checkout process is completed, the DiSC assessments will be available on the products tab of your Account. You'll be able to distribute the DiSCs and see the results by selecting 'DiSC Profile' from there.

It is an online tool.  It will take less than 30 minutes to complete

As soon as you complete the online DiSC assessment, you will be emailed a detailed DiSC Profile in PDF form.  Within a short period of time, the DiSC Profile will also be availble on your profile page so you can easily access your DiSC Profile in the future.

All Manager Tools materials are for personal use only as outlined in our Terms of Use and may not be shared without an explicit agreement.

If you would like to discuss an organizational license, please contact us at [email protected].

The Trinity are the core principles that underly our management philosophy.

One on Ones

Effective managers create relationships with each of their directs. To do that, we recommend spending 30 minutes every week talking to the direct about their work.

A solid relationship with one's directs is the most important thing great managers do. The best way we know to make that happen is One on Ones.

Feedback

Great managers talk about performance all the time. They do so easily, quickly both positive and negative. Our feedback Model tells you exactly what to say and how to say it.

Coaching

Great managers are never satisfied. They ask for higher performance. Our goal-driven coaching model makes it easy for you to oversee the skill and performance improvement of your directs - in 5 minutes a week. If you've been avoiding coaching because training plans take too much time, you're doing it wrong.

Delegation

Effective managers push work down. It frees them up to work on higher value projects and develops their team's capabilities. Our delegation model tells you what to delegate, why and, most importantly, how.

If you're looking for information about a particular topic, use the Get Answers page.  If you're more of a visual thinker, use the Map of the Universe - there's a link at the top of each page.

If you're still struggling to find the answers you need, ask on the forums.  There's always someone around to point you in the right direction.

If you need answers about our products or training, and the answer isn't on this page, email us at [email protected].

You may have unchecked the selections that allow us to send you mail.  You can check by going to your Account and then selecting Newsletter Subscriptions.

If this is not the case, then the emails may be going into spam.  This happens frequently with corporate email accounts.  You may wish to switch to a personal account in this case.

If neither of these solutions resolves the issue, please email us at [email protected]  We'll be happy to investigate further. 

 

You can request a new password via your Account. Select 'Edit Account' and 'Request new password'. 

If you no longer wish to continue your subscription to the Personal license, go to your Account and click on Subscription to cancel your recurring charge. Your current subscription will expire, and you will no longer be charged. Remember, your subscription to Personal licenses are recurring until you cancel your subscription. If you cancelled your subscription, but you were still charged, let us know via email to [email protected] and we will be happy to issue a refund.

Go to your Account page and then click on the Stored Cards tab. You may edit payment details there.

Monthly Personal licenses are monthly recurring subscriptions.  Annual licenses are charged each year automatically.

The subscription will automatically renew until you cancel the subscription. To cancel your subscription, go to your Account Page.

You can print invoices/receipts from the associated order. You can find your orders on the Order tab of your Account Profile.

Thank you for your interest.  We are not looking for interviewees at this time.

Thank you for your interest.  We're not accepting interview requests at this time.

Our mailing address is: 

Manager Tools LLC
5765-F Burke Centre Parkway, Number 152
Burke, Virginia
VA 22015