Podcasts (13)

Podcasts are radio shows or other audio programs available for download over the Internet and can be transferred to your iPod, Zune or other portable media player. The maker of a podcast, called a podcaster, often updates their podcast with a series of episodes that you can subscribe to and receive automatically without any additional effort.
Although there are many other podcast "catchers" available, all the latest versions of iTunes offer built-in support for podcasting so that you can find, listen, subscribe to and manage podcasts that interest you. You can also transfer podcasts to your iOS device for listening on the go. To get podcasts, click on Podcasts iTunes Store. This will take you to the iTunes Podcast Directory on the iTunes Store where you can browse, find, preview, and subscribe to thousands of podcasts, all of which are free of charge.

Podcasts are special RSS feeds that contain mp3 audio files that you can play on your computer or digital audio player. To subscribe to one of the Manager Tools or Career Tools Podcasts, you'll need an RSS reader or application that supports podcast reception or software designed to subscribe to podcasts. A number of free podcatching software programs are available for download. Popular software includes iTunes, Zune, Juice, RSSRadio, iPodderX and even RSS news readers like Google Reader. Find a podcast application that suits you here. Simply paste the podcast feed url into your RSS reader or application.
To listen or subscribe using iTunes, use the iTunes button on our RSS Feed Page.

Absolutely not! While many podcast users do use their portable players, you can always enjoy podcasts straight from your PC.  Just click the play button on any podcast page.

The Podcasts app for iOS provides easy access to popular and featured podcasts using the navigation icons at the bottom of the app.
To subscribe to a podcast, tap Subscribe on the page for that podcast. To play a podcast, tap on any episode. To download an episode, tap the iCloud icon in the episode list.
You can manage your subscriptions and play podcast episodes in My Podcasts.
Alternatively, you can add podcasts to your iTunes account on [RSS feed] page and transfer them to your phone that way.

The podcast directory in the iTunes Store allows you to find and subscribe to new podcasts.
To subscribe to a podcast, click Subscribe on the page for that podcast. When you subscribe to a podcast, iTunes will automatically check each day for new episodes.
You can also stream an individual episode from the iTunes Store by clicking its episode number in the episode list.
You can manage your podcast subscriptions and play the episodes you have downloaded in the Podcasts section of your iTunes library.

Absolutely not! You can use any podcast downloading software. Podcast software is frequently referred to as a “Podcatcher”. We recommend Ziepod because it’s free and very good. There is a fairly exhaustive list on Wikipedia of the gamut of “Podcatcher” software out there, for PC’s, Macs, Linux, and mobile phones such as the iPhone, Android, Blackberry, and others. See here: Wikipedia “Podcatcher” List.
Additionally, you can listen to our podcasts directly via your web browser if you prefer to listen that way. Just go to one of our podcast pages and click on the audio player button to start listening.

First, you will need to install a “podcatcher,” podcasting client software that downloads the audio or video automatically to your computer. Once your podcatcher software is subscribed to one or more podcasts, it will check the podcast feeds for any new episodes and download them according to a schedule you set.

Both the Manager Tools and Career Tools podcasts are free ... and will remain free forever.

Our normal podcast feed only contains the most recent podcasts. If you are a registered member (sign up for free), you can add the Archive Feed, which contains ALL the Manager Tools podcasts. At this time, the standard Careers Tools feed contains all the Career Tools podcasts.
Subscribe to the Manager Tools Archive Feed in iTunes
Subscribe to the Career Tools Feed in iTunes

On all of our podcast pages, you'll find a "Download this cast" button below the audio player. Click on the button to manually download the podcast. Some browsers may require that you right-click on that link to save the file to your computer. Depending on which web browser, the right-click command will be "Save target as...", "Save link as...", or "Download linked file as..." Once downloaded, you can play the file in your player of choice.

No. We recommend it for easiest use, but you may also manually download the current episode of any of our podcasts.

All Manager Tools audio podcasts are available in .mp3 format, and will work with virtually any audio player software or portable MP3 player such as the iPod, Zune, Creative Zen, etc.

The Manager Tools feeds in the podcast format are provided free of charge for use by individuals for personal, non-commercial uses.
Use of all Manager Tools podcasts are subject to our Terms of Use.

The conference agendas are located on each conference web page.  You can find the Effective Manager Conference agenda here.  Click here for the Effective Communications Conference agenda and here for the Effective Interviewer Conference agenda.  

Our presenting staff is happy to stay after to answer any questions you have or that there wasn’t time to answer.  Typically, we stay in the room until the hotel says we have to leave so they can reset the room.  It’s not unusual for the Q&A to last 60-90 minutes past the end of the conference.  Our attendees regularly tell us this is the most valuable part of the conference.  If your travel plans allow you to stay for a while, we recommend you do. 

Typically the Q&A lasts 60-90 minutes past the close of the conference. Additionally, our presenting associates are available to answer your questions during breakfast prior to the start of the conference, and during breaks throughout the day.  People often tell us the best part of attending one of our conferences is the opportunity to get their questions answered.  We’re amazed at how many people stay an extra hour or two following 9.5 hours of training!

Our public conferences are delivered by our experienced presenting associates.  Before presenting solo, our associates go through an intensive training process and must demonstrate knowledge of the content and ability to deliver the content to Manager Tools’ extremely high standards.  Our co-founder, Mark Horstman, delivers a small number of public conferences each year.  For Mark’s conference schedule, please email us at conference@manager-tools.com.  We keep co-founder Michael Auzenne busy running Manager Tools which leaves him little time to attend conferences. 

Yes.  Breakfast is available for 30 minutes in the morning prior to the start of each day.  There are also breaks throughout the day.  Often attendees who travel in and are staying at the hotel will meet together for dinner at the end of the day.  While we appreciate any invitation, we regret that our presenting associates aren’t able to join you at the end of the day.  

Yes.  Part of being a manager is giving presentations.  If that makes you nervous or uncomfortable, you’re not unusual.  You’ll have an opportunity to practice at our conferences in a safe learning environment.

Our conferences are currently not affiliated with any accreditation organization.  However, many of our attendees have been able to get credit by presenting a certification of completion.  We’re happy to provide you with a certificate indicating the name, date of the conference(s) you attended, and number of training hours.  Please email us at conference@manager-tools.com and we’ll be happy to assist you. 

We limit our Effective Manager and Effective Communications Conferences to approximately 30 people.  Our Effective Interviewer Conference is strictly limited to 30 people.  The smaller size allows you to get personal attention and feedback on how you’re doing during the practice.  It also provides time for the highly interactive nature of our delivery, including time to answer all your questions.

You can see all our upcoming dates and locations here

We often receive questions on dress code for the conferences.  Each conference is a robust day filled with interactive practice and dialogue.  While we understand that you want to appear professional, we want you to be comfortable, absorbing the content, and not dreading that you are being strangled by a too tightly tied tie. The meeting room will be cold.  We suggest you bring a sweater or jacket with you.  Bottom line, professional AND comfortable to maximize your experience.

Yes, we are serious about the cold room.  Our agenda includes a lot of interactive practice which means you’ll be up and moving around.  Better to be cool in the morning than wishing for a shower later.  :)  With our energy we might be sweating while you end up shivering without a sweater or light coat.  We suggest that women do not wear skirts or dresses for this reason.  We ask that you please plan accordingly as we will not increase the room temperature if you’re chilly.  

Yes.  We utilize the Net Promoter Score (NPS), a customer loyalty measurement.  On average, our conferences score 90 – 95 on the NPS scale.  Many popular and well-known brands average scores of 30 – 40.  The Manager Tools presenting team completes a review after every conference to ensure we are improving our delivery, operational processes, and customer service as our commitment to you. 

We previously offered a DiSC behavioral assessment with registration to the Effective Manager Conference.  As we don’t address DiSC and its principals much during the Effective Manager Conference, we found our attendees were confused as to why they did the assessment.  During the Effective Communicator Conference we use the DiSC model as a tool to improve our communication skills.  A DiSC behavioral assessment is distributed to all attendees of the Effective Communicator Conference.  It’s imperative that you complete the assessment to derive full value from the conference.  Please be sure to bring a printed copy of your results with you to the ECC. 

No.  Our US locations are the same price.  Due to the greater travel and hotel expenses, our international conference prices vary by location and fluctuate with the exchange rates.  You can find the current price for each conference here.

In addition to the training, practice, and materials, we provide continental breakfast, lunch, and snacks and beverages throughout the day.  Attendees of our EMC will receive our Trinity Rollout Email Series.  Those who attend our ECC will receive a series of follow up emails with reminders of what was discussed during the day.  EIC attendees will receive our Interview Creation Tool.

Dinner, hotel expenses, parking, and transportation are not included.  We do our best to book hotels that provide free shuttle service to and from the airport and negotiate discounted room rates for our attendees staying at the hotel.

Yes.  It’s our pleasure to provide you with an invoice.  Please contact us at conference@manager-tools.com and we’ll gladly assist you.

While that is our preferred method, we realize some companies prefer to pay via invoice.  Please send us an email at conference@manager-tools.com and we’ll assist you with the registration process.

We’re happy to extend a special discount for attendees paying their own registration fee.  Please email us your information at conference@manager-tools.com and we’ll be happy to help you complete your registration.

Please send us your information at conference@manager-tools.com and we’ll be happy to discuss the options we can offer you.

Our official cancelation policy is provided below.  And, we understand that life sometimes happens and try to work with you as best as possible.  If you can’t attend at the last minute, we usually are able to offer you a seat at any future Manager Tools conference of your choice.

Registrants unable to attend will receive a refund of the paid registration fee, less a $50 USD processing charge, provided the cancelation occurs no later than 60 days prior to the Conference. Cancelations processed no later than 30 days prior to the Conference will be refunded 50% of the registration fee. No refunds will be given for cancelations processed less than 30 days prior to the Conference. If a registrant is unable to attend an event for any reason they may substitute, by arrangement with Manager Tools, an alternative participant with no additional charges. Participants are responsible for negotiating refunds of associated hotel charges directly with the hotel management. Refunds will be issued within 30 business days after the Conference concludes and will be credited the credit card with which the purchase was made.

Yes.  In order to provide you with the best experience and personal attention, we typically limit the size to about 30 attendees for our Effective Manager Conference and Effective Communications Conference.  Our Effective Interviewer Conference is strictly limited to 30 attendees.  Should a conference sell out, we will start a waiting list and do our best to ensure as many folks as possible can attend.

Most definitely!  Many of our long-time listeners who have attended tell us that the opportunity to ask questions and the practice sessions alone are worth the registration fee.  Additionally, you’ll also find the interaction and discussion with other managers useful.  It can be helpful to hear about other manager’s experiences utilizing our tools.

Definitely.  If you haven’t listened to any of our podcasts, we encourage you to listen to the Basics.  However it’s not required.  We’ll cover everything you need to know to implement the Management Trinity.  And you’ll get plenty of practice as well.

No, although we recommend you listen to some of our podcasts prior to attending.  We provide a list of recommended podcasts on your customized conference page after you register.

Absolutely!  One of the most common comments we hear from experienced managers who attend our Effective Manager Conference is “I wish I had known this when I first became a manager!”  It’s a great opportunity to be ready with a plan of action before you get promoted.  Additionally, many of behaviors we teach can be applied to other work relationships such as peers or project team members.

Our Effective Communications Conference is for any professional who wants to learn how to be a more effective communicator.  The entire Manager Tools team will tell you the behaviors you’ll learn during the ECC are the most powerful we’ve ever learned during our careers.

Only a desire to get better.  You do not need to be at any certain level of management.  We have frontline managers, directors, through executives attend our conferences.  All we ask is you be willing to change your behaviors. 

Yes!  We’ve had many managers attend with their teams.  They tell us it’s very beneficial to learn alongside their directs.  It’s also useful to have the chance to discuss the concepts with your directs during breaks and over meals.  We have great admiration for any manager willing to attend management training with their directs and admit they don’t have all the answers.

Yes.  We know that diet can be a critical part of your day.  Please indicate your dietary needs on your registration form.  Your personal comfort and well-being are important to us.

While we used to, we no longer make hotel reservations for our attendees. If you are interested in booking a room in the hotel where the training is offered, the hotel details can all be found on your Conference Homepage.

No, however we do choose hotels that meet our requirements and treat our attendees in a manner that we expect.  When we find a property that suits our needs and can offer affordable accommodations for our guests, we tend to return to that location when we are back in the area.  It’s all about relationships!  

Of course!  Email Maggie at customer service@manager-tools.com, and she'll take your details and provide you with options.

Products (2)

Go to your Account Page. You'll be able to find a link to all your products there.

Yes.  If you're unsatisfied in any way, we'll refund your money.  Please email us at: customer service@manager-tools.com

You can purchase multiple DiSC assessments directly from the product page. Select 'add to cart', and then alter the quantity from within the cart. Once the checkout process is completed, the DiSC assessments will be available on the products tab of your Account. You'll be able to distribute the DiSCs and see the results by selecting 'DiSC Profile' from there.

It is an online tool.  It will take less than 30 minutes to complete

As soon as you complete the online DiSC assessment, you will be emailed a detailed DiSC Profile in PDF form.  Within a short period of time, the DiSC Profile will also be availble on your profile page so you can easily access your DiSC Profile in the future.

No.  An account will be automatically set up for them and the results will be available on their profile page.

Sorry, no.  We focus exclusively on the DiSC 2.0 Classic product.

Guidance (3)

All Manager Tools materials are for personal use only as outlined in our Terms of Use and may not be shared without an explicit agreement.

If you would like to discuss an organizational license, please contact us at customerservice@manager-tools.com.

The Trinity are the core principles that underly our management philosophy.

One on Ones

Effective managers create relationships with each of their directs. To do that, we recommend spending 30 minutes every week talking to the direct about their work.

A solid relationship with one's directs is the most important thing great managers do. The best way we know to make that happen is One on Ones.


Great managers talk about performance all the time. They do so easily, quickly both positive and negative. Our feedback Model tells you exactly what to say and how to say it.


Great managers are never satisfied. They ask for higher performance. Our goal-driven coaching model makes it easy for you to oversee the skill and performance improvement of your directs - in 5 minutes a week. If you've been avoiding coaching because training plans take too much time, you're doing it wrong.


Effective managers push work down. It frees them up to work on higher value projects and develops their team's capabilities. Our delegation model tells you what to delegate, why and, most importantly, how.

If you're looking for information about a particular topic, use the Get Answers page.  If you're more of a visual thinker, use the Map of the Universe - there's a link at the top of each page.

If you're still struggling to find the answers you need, ask on the forums.  There's always someone around to point you in the right direction.

If you need answers about our products or training, and the answer isn't on this page, email us at customerservice@manager-tools.com.

You may have unchecked the selections that allow us to send you mail.  You can check by going to your Account and then selecting Newsletter Subscriptions.

If this is not the case, then the emails may be going into spam.  This happens frequently with corporate email accounts.  You may wish to switch to a personal account in this case.

If neither of these solutions resolves the issue, please email us at customerservice@manager-tools.com.  We'll be happy to investigate further. 


You can request a new password via your Account. Select 'Edit Account' and 'Request new password'. 

Go to your Account Page, then click on the Licenses tab. There you can manage your current subscriptions, including cancelling a current subscription.

Go to your Account page and then click on the Stored Cards tab. You may edit payment details there.

If you no longer wish to continue your subscription to the Personal license, go to your Account and click on Subscription to cancel your recurring charge. Your current subscription will expire, and you will no longer be charged. Remember, your subscription to Personal licenses are recurring until you cancel your subscription. If you cancelled your subscription, but you were still charged, let us know via email to customerservice@manager-tools.com and we will be happy to issue a refund.

Monthly Personal licenses are recurring subscriptions.The subscription will automatically renew until you cancel the subscription. To cancel your subscription, go to your Account Page.

You can print invoices/receipts from the associated order. You can find your orders on the Order tab of your Account Profile.

Contacts (3)

Thank you for your interest.  We are not looking for interviewees at this time.

Thank you for your interest.  We're not accepting interview requests at this time.

Our mailing address is: 

Manager Tools LLC
5765-F Burke Centre Parkway, Number 152
Burke, Virginia
VA 22015