Learn how to observe and analyze another person’s behaviors in order to tailor your communication to be more effective. Also learn how to use email more effectively.

View the Agenda


Because communication is what the listener does. To be most effective, we need to communicate in a way that makes the most sense to the other person.


7.5 hours of extremely interactive delivery with an emphasis on practice. Two months of post-training support is included to reinforce the concepts covered during the training. Each attendee receives a DISC Behavioral Assessment prior to the training.


One day from 8:00-3:30 at your location for up to 30 participants. We keep the group size small so that your team will get personalized attention, guidance and feedback during the practice.


8:00 Welcome & Purpose
8:05 Agenda & Ground Rules
8:15 Introductions
8:30 DISC Overview
9:40 Break
9:50 Communication Behaviors
11:00 Break
11:10 Observe Practice
11:40 Lunch & Email Communications Practice
12:40 Analyze Practice
2:00 Break
2:10 Tailor Practice
3:30 Close

To say that Manager Tools has made a difference in our organization is an understatement. Not only has Manager Tools shown us that there is a better way, Manager Tools has made it possible to achieve that better way. Our business results reflect those achievements, our customer satisfaction ratings now rival industry leaders like Apple and Zappos and when I look around the office, I see one of the best teams I have ever worked with.

Ross Rader, Tucows, Inc.

Understanding communication behavior and how adjusting one’s approach to become more effective has been priceless!  Relationships within teams, with senior management and relationships around the organization has improved tremendously. Manager Tools is different than any other…classes we’ve taken, in that they provide the specific tools to demonstrate the skills that one learns. This is powerful, paradigm-shifting stuff.

Tiphanie Combre and Charlisa Calloway, ADP