M Conference 2020

Neha Parikh - Board of Directors Member, Carvana

Since the end of 2019, Neha has been focused on her most important role to date: living life! Prior to that, Neha spent 11 years at Expedia Group, most recently in San Francisco as President of Hotwire and before that in leadership roles across Hotels.com in London and Dallas. Before joining Expedia Group, Neha worked as a marketing/strategy consultant with The Cambridge Group in Chicago and also held roles with Siemens Healthcare and Pricewaterhouse Coopers (PwC). Neha serves on the Board of Directors for Carvana (NYSE: CVNA), a leading e-commerce platform with the mission to change the way people buy cars through technology and exceptional service. Neha holds a Bachelors of Business degree from The University of Texas at Austin (hook 'em!) and an MBA from the Kellogg School of Management at Northwestern University.

Rodney B. Woods - Vice President and Chief Clinical Engineer for Medical Management, BlueCross BlueShield of Tennessee

In his current role, Rodney guides BlueCross’ strategic clinical operations to streamline processes and improve member health outcomes. He provides leadership for Total Health Management in aligning technical, clinical and operational areas with analytics and medical management to achieve optimal efficiency and service. Rodney previously served as Vice President of Business Engineering at BlueCross. Under his leadership, the department received several performance excellence and achievement awards. He implemented departmental training, staff development and career progression programs and developed the Business Education University for the department. He also initiated the alignment of strategic business guidelines between the business engineering group and key stakeholders. In his tenure at BlueCross, he has also served as President and CEO of Riverbend Government as well as Business Administrator and Vice President of Medicare operations. He has also been BlueCross’ director of compensation, benefits and human resource information systems.

Matt Beckwith - Director of Customer Service, Clark Pest Control

Matt is proud to be a Contact Center Geek! Since putting on the headset for the first time as a directory assistance operator 25 years ago, he has spent his career building and leading customer service and sales call centers in industries such as telecommunications, banking, and health care. His passion for customer experience, technology, leadership, and professional development has led him to his current role leading customer contact operations for Clark Pest Control, one of the largest and most successful pest management companies in the US, headquartered in Lodi, California. In 2018 and 2019, Matt was named a top 50 thought leader in the contact center and customer experience space by ICMI and is a regular speaker at industry events. Matt also serves as a steering committee member for the Northern California Contact Center Association.

Yanek Korff - Co-Founder and COO, Expel

Yanek has served in information technology or security roles for over 20 years. Today he is a Co-Founder and the COO of Expel, a DC-area cybersecurity company. Yanek began his professional career as a systems administrator at Bell Atlantic and then Cigital. He moved on to Aol where he transitioned into a management role and eventually became responsible for much of Aol’s security infrastructure. In 2010, he joined Mandiant to build a new managed services business line to help customers mitigate the impact of security breaches conducted by state-sponsored attackers. Yanek graduated with a Computer Science degree from William and Mary, a Masters in the Management of Information Technology from the McIntire School of Commerce at the University of Virginia. Yanek was the principal author for Mastering FreeBSD and OpenBSD Security, published by O’Reilly Media.