I have a question about feedback with my remote directs that is holding me back from rolling it out properly. A lot of what is said about feedback is that it 'shouldn't be a big deal'. I communicate throughout the day with my directs via desktop IMing & email, very informally.We have very open and ongoing conversation through IMs, either individually or in groups. If something comes up that is more involved we pick up the phone. In terms of phone/voice contact, I have weekly one on ones with them and we have a team call once a week. Plus occasional phone calls scheduled ahead of times for specific meetings or issues.
In the feedback model, it's emphasized to not give feedback by email (I don't know if IMs are specifically addressed). If I make every piece of feedback a phone call, I feel that it will make it sound like 'a big issue' to my directs since it's out of the norm in terms of how we communicate, and it will break the 'it's quick, it's not a big deal' assumption. I also feel that I won't give as much as I would if I did it in our IM conversations. An alternative is that I could hang on to it for our one on ones. I'm not sure what's the best way to handlevthis. Any advice? Thanks.