Directs response to suit across the bow

Hello,

i could use this forums guidance on what to do about a direct who is not responding to systemic feedback and a 'shot across the bow'

over the last 5-6 weeks Steve has approached me about problems with communicating with John. John is not responsive to inquiries for more information, not sharing his work, not following some our main practices, and generally not being a part of the team. I have given feedback to Johan about all of this and I see things turning with him slowly.

with Steve, my 1st response was 'have you spoken with John about this? Have you shown him the type of information you need and what we want it to look like?'

Steve went to my boss and complained that I wasn't listening and was dismissive of his concerns.

John has received very positive praise on his behaviors from others in the organization including his communication style, content and structure of communication, and as I ask around, the concerns Steve has are shared by my team, but so far no one else in the organization.

i have asked for John to communicate more openly to the team and asked Steve to talk with John directly to show him the ways he wants John to work with the team, and I am doing the same with John, but I'm not sure what else to do.

any guidance this forum has to help me increase trust between John and Steve specifically and John and the rest of the team is greatly appreciated.

thank you,

Bill