A couple of manager friends of mine were talking about a chronic challenge that they face - the transfer of ownership when projects end. What solutions would you suggest they try? Here are the details: IT project managers run projects to deploy new or upgraded systems. Technical engineers work on these projects. When a project ends and the system is deployed, the engineers become responsible for supporting the system. The chronic challenge is that, over the course of the project, the PM becomes the known expert. People go to the PM for help or information about the system. Even the engineers who worked on the project will consult the PM when stuck. And so the PMs have trouble extracting themselves from the role of supporting these systems in perpetuity. The managers of both teams want the handoff to happen effectively. How can they best encourage that outcome? Thanks in advance for any suggestions that you have.