Dealing with second-hand information

Submitted by Eric Swisher
in
Management and Leadership

How would folks suggest dealing with a direct who comes in to "tattle" on another direct for violating a departmental rule?  

It isn't a dispute between two directs (which would mean sending the direct to talk to the offender) and it isn't something I witnessed myself (which would be easy feedback).  It does feel like some action is necessary.  But, I am relying on second-hand information, which I don't like. 

If there is a thread somewhere I missed, feel free to direct me there.  

Thanks all!

 

Submitted by Shane MacQuarrie on Tuesday November 17th, 2015 10:25 am

Try this thread:
https://www.manager-tools.com/forums/act-if-podcast 
It boils down to determining if you trust the source of the information and then delivering feedback as if you were there.
Never rely on mentioning who said, saw, did what - you know about it and it is an issue that needs to be remedied.
I hope this helps.
Mac 

Submitted by Eric Swisher on Thursday November 19th, 2015 8:37 am

In reply to by Shane MacQuarrie

Thanks Mac,
Those casts were just what I needed!
Cheers,
E