Measuring Quality in Social Media

Submitted by Anonymous (not verified)
in
Management and Leadership

How would you measure quality for a team that helps customers using social media?

I manage a social media support group in my organization and need to implement a quality measurement program. I have a general idea of how to go about this however I would appreciate any thoughts or comments on the subject.  I'd like to ensure I've covered all my bases.

Thanks !

Amir

Submitted by Matt Palmer on Thursday August 14th, 2014 2:48 am

This is pretty close to exactly the situation covered in the third part of "How to set annual goals", which is universally referred to as "John and the gate guard" because it's essentially just that story.

Submitted by Amir Syed on Thursday August 14th, 2014 11:09 pm

thanks for  this, I appreciate it!
Amir