I have received several complaints from skips about actions their managers have taken. I'm learning these are delicate situations because a) I want an open-door policy, especially for skips, b) I want to encourage managers and skips to solve problems on their own, and c) I don't want to encourage skips to come to me whenever there is any conflict with their manager. For background, I've been a trinity follower for many years, but I'm just beginning to ask my direct reports to roll it out with skips. Can anyone share advice, a relevant podcast, and/or processes they follow in these situations? Thanks!