Hello, I'm addicted to the podcasts. I'm ready to implement O3s but I'm concerned about the frequency based on our team structure. I have 4 Team Leads under me and I can easily fit those O3s in weekly. My concern is my other team members(15 customer assistants). Here we all work different shifts from week to week, including myself. Would this be one of those times where bi-weekly or monthly O3s would be acceptable? I would love to get my team leads involved to do O3s with the CA's but again they don't always work with the same folks every week. Any advice would be appreciated. Thanks!
Retail Grocery
Can the Team Leads do the O3's for the team members?
Retail Grocery
It's possible but my concern is that they don't always work with the same people everyday. The TL's shifts are different from week to week as well as the CA's. I could possibly assign teams, maybe 3-4 apiece. Then we would have to rely on each other to prepare for the O3s which I guess we would have to anyway since we don't ever work complete shifts together. Any thoughts are appreciated!