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Hi Folks,

We have our annual sales conference coming up and I was thinking about having a few books (along with other goodies) delivered to the rooms of my team members during the week we are away.

The three subject matter areas and what I am guessing you recommend are below. I want to get some feedback as I have not read these books myself.

[b]Time Management[/b] -- "Getting Things Done"

[b]Excellent Cleint Service[/b] -- I did not see a book on the rec list for this topic. We have several different clients in our business line (financial service - retirement plans): plan sponsors, their advisers and plan participants. I believe our human capital is an advantage we have over competitors that we need to bring to the next level.

[b]Infuential Presentations[/b] -- "Influence"? Does this book translate well to group presentations? I am not looking for a "how to construct a PowerPoint" type of book. The focus is on helping presenters get their audience to take action.

Any input is much appreciated! Thanks,

Chip

regas14's picture
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Instead, how about a small MP3 device with some poignant Manager-Tools podcasts already installed?

Got E-mail?

Jumpstarting Internal Customer Relationships

Presenting with PowerPoint

I would think you could get some MP3 players (512MB) for under $40 and all it would take would be your time to set people on the road of improved effectiveness.

G.R.

aspiringceo's picture

[quote="regas14"]Instead, how about a small MP3 device with some poignant Manager-Tools podcasts already installed?[/quote]

What a super idea. Books or an MP3? I know which I'd prefer.

Edmund

sholden's picture
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[quote="cs006b1"][b]Infuential Presentations[/b] -- "Influence"? Does this book translate well to group presentations? I am not looking for a "how to construct a PowerPoint" type of book. The focus is on helping presenters get their audience to take action.
[/quote]

You might want to take a look at Cliff Atkinson's Beyond Bullet Points.

Steve

cb_bob's picture

[quote]Excellent Cleint Service -- I did not see a book on the rec list for this topic. We have several different clients in our business line (financial service - retirement plans): plan sponsors, their advisers and plan participants. I believe our human capital is an advantage we have over competitors that we need to bring to the next level. [/quote]

My favorite on this subject is [i]Raving Fans[/i] by Ken Blanchard and Sheldon Bowles. It's a quick read and I really got some good ideas while I read it.

Personally, I would rather have the books than the mp3 player. I like to make notes in the margins and fold over the corners of pages.

Good luck!

Bob

Mark's picture
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The best book on customer service in the world is Customers For Life by Carl Sewell.

Change your life good. BRILLIANT.

I drove to Dallas just to get him to sign mine.

I can't believe it's not on the list... going to change that.

Mark