Part 2 of our guidance on what you can do when a direct refuses or disagrees with a reasonable request: Use The Manager Tools Middleman Test.

Front line managers struggle with the limits of their power, influence, and authority. One of the ways this happens is directs seem to resist their requests, or resist their requests, or directly refuse reasonable requests. Most front line managers greatly underestimate their ability to "politely insist."

This Cast Answers These Questions

  • How can I tell when one of my directs goes too far in disagreeing?
  • What should I do when my directs refuse a reasonable request?
  • What are the limits of my authority?

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