I have a question about resume accomplishments. I'm familiar with the Career Tools recommended format for writing accomplishments (i.e. result-verb-method).

As a manager, I'm often responsible for activities that are performed by my team. I provide leadership, but don't actually do the tasks that produce the results. How should I write accomplishments in such cases? I don't want to write the accomplishment as if I did the work, but I want to take an appropriate degree of credit given that I contributed by doing things like making a business case for the activity, providing resources, prioritizing it above other possible activities, getting support of other managers, etc.

Using the result-verb-method approach, I find myself using verbs like " leading effort to...", or " leading initiative..." In the the accomplishments sound wordy and passive.

Any suggestions?

thaGUma's picture

How about beginning with 'drove', 'managed', 'controlled', 'delivered', 'led',


cjp147's picture

Two more:  Oversaw and supervised...

For example, Oversaw the creation of X new process and procedures that increased XYZ efficiency...


pb1495's picture

I'm OK with the recommended action verbs, my question is how do we *quantify* the processes that we drive, supervise, manage, control, etc.?


I, too, accomplish virtually everything I do through my team.  Much of what we do is 'good stuff,' according to my manager.  I don't want to or expect to change jobs in the near future, but I am a good MT manager: I want to update my resume with meaningful accomplishments, but our team efforts seem difficult to distill into single, clearly quantified, resume bullet points.


For example, I've implemented a new scheduling process with my team that's making our lives easier and is making our internal customers sing our praise.  I'm struggling with how to quantify how the quality of life's improved for ourselves and our internal customers.


My director tells me to simply state "Successfully implemented new, robust, scheduling process where scheduling hadn't previously been part of the organization."  He tells me that anyone who's tried to turn around the Titanic will easily recognize the significance of this accomplishment.


Your thoughts, please...

Smacquarrie's picture

What about:
Designed and implemented new team schedule that increased productivity by xx%

Think about it in terms of increased productivity, increased customer satisfaction, or reduced issues.


wendii's picture
Admin Role Badge

begin with the result:

Increased productivity by xx% by designing and implementing a new team schedule.

And, as a manager, we know you don't do it all yourself. You get the credit (on your resume at least).

For example:

Implemented $100M global IT system by leading global team of 50.

Remember Jack Welch got credit for GE, but he didn't do it all himself either :-)