BLUF: How do I aggregate many small, repetitive tasks into larger accomplishments that I can use on a resume or annual review absent any related metrics?
I am currently working in a Desktop Support role for a regional financial institution. My day to day work is very similar to any other corporate support position. I work on issues, that arrive as tickets, for individuals over several departments. These issues involve the entire range of support from "my PC won't boot" to "How do I print this" and beyond. While I have been tangentially involved in several projects, it usually amounts to rolling out workstations or moving people from one area or floor to another.
I have found it difficult to take these separate, yet similar tasks and aggregate them together in some way that I can use as an accomplishment on my resume. I don't have any metrics or statistics from our tracking system on how I complete them or how I compare to anyone else in our group. I have previously calculated, by hand, the total number of tickets I have completed in a given period and compared that with the total tickets for the team. This is the closest information i have to a metric for my job. I'm sure that someone has metrics for our team or department as a whole but my supervisor had no such data or way to access it when I asked about it.
What have other people done, in similar situations, to create meaningful accomplishment bullets for their resumes? And how do you discuss this information in your annual reviews? (Obviously this was prompted by the impending reviews in our own group.)