Yesterday one of my directs passed away suddenly. Needless to say today was very hard for everyone as we are a staff of 14. I put on a strong front (someone had to), but I know that the coming days will bring challenges for our team. Does anyone have any advice on how to handle this difficult time management-wise? I want to maintain as much focus as possible, while still being sensitive to the tragedy/peoples emotions.
I want to avoid seeming cold at all costs, however the reality is we are in a customer service center, and the calls will be coming in no matter what.
Thank you all for your advice!