I'm a fairly new manager of administrative assistants for an engineering firm. I manage 6 employees in 7 different offices in 3 different states. I want to build a playbook but I don't feel like I've experienced enough different situations. We're in the middle of a RIF, so I'm certainly taking notes on that,. But I'd like to gather notes and link podcasts related to other topics I might encounter.
What topics are covered in your playbook?