We converted to a new CRM system last January. A lot of system problems resulted, which necessitated a lot of work arounds to keep the business going. Now that we're somewhat stable, these work arounds have become the de facto standard processes.
How can I get folks to rethink their current way of doing things so we can get more efficient? They are the closest to the action and we need them to identify what we can go back and 'fix' so the work arounds that were put in place as a stop gap measure aren't work arounds anymore.
Thanks for the help.