I have a complicated question to ask about my particular work environment.
I am a big fan of the show and have learned the power of the one-on-one, feedback, the art of delegation, and have become a much better communicator through your casts. The only hitch is that these models pre-suppose that a direct wants to improve. I manage a winery tasting room in Sonoma, Ca and most of my staff are older retirees with no interest in becoming better sales people or improving their customer service skills; they're not interested in promotion or advancement and for the most part they believe that wine should sell itself. I’ve tried feedback and incentives but with limited success. Our winery was recently purchased by a large beverage group and our sales goals for the year are astronomical. An attempt was made by the last manager to clean house. But she failed and left the organization in frustration after not succeeding in getting rid of even one of them.
I don’t want to give up on them. I want to energize and encourage them into a great wine sales team. So my question really is, how do you provide adjusting feedback to and motivate people who see you as nothing but the latest young punk trying to teach them new tricks they don’t want to learn?