I got some feedback to day which I'm very confused about.
I used to have two clients. Two weeks ago, I was told that I was to no longer support Client A and that they had been given an alternative (my boss).
A couple of days ago, someone called me from Client A, and I said 'Have you been told I'm not supporting you anymore and you need to call my boss?'. She said no, and I said, well, it'll only take me a second to look up what you need, so I'll tell you now, but in future you need to go to my boss.'
My bosses peer came to me today, saying that the person from Client A said I had been rude, and gave a completely different take on the conversation. I said, that's not what I said, and my bosses peer said, I know, but you know how they manipulate everything.
He followed it up with.. but Anon1, you need to be careful about how you speak to the customers, they are not your friends.
Well, I know that, but since a) I don't see what's wrong with what I said and b) they manipulate everything anyway so what does it matter, I don't know where to go from here.
Am I missing something that makes this make sense?