BLUF: Can anyone recommend an effective book, online course, or in-person training for technical folks to improve business communication?
I run a small staff of information security engineers and analysts. One constant struggle is maintaining a staff with both the needed technical acumen and top-notch communication skills. Our team communicates frequently with organizational leadership and with clients, including clients’ executive leadership. Following recent turnover, I’m facing the challenge of trying to bring several new people up to speed, while not having time to produce a curriculum of my own. I’d appreciate any resources this group knows about!
The outcomes I want for my staff are to:
- write and speak with brevity and clarity
- address the audience’s concerns, rather than wading through from an engineer’s perspective or meandering away from the topic at hand
- write to a purpose (e.g. understand that persuasion, reporting, and teaching are different things that need different approaches)
- separate important/relevant from unimportant/less relevant information, rather than giving all data equal attention in communication... put another way, stay away from the high-C data dump style of writing