My team is understaffed and has a lot of tasks to perform - most of them 'incident triggered' due to the kind of IT work we do here.
We used a RASCI table to assign responsibilities per task, but it does not take into account the dimensions of:
- level of skill/knowledge
- structural or ad hoc nature of task
I am looking for a [b]tool[/b] or well documented [b]method[/b] to get more insight, and to get some planning done!
Looked for it, did not find any. My gut feeling tells me I need a kindoff small ERP system to do this :(
One of my teammembers will be gone within a month time. I do want to make the gap he leaves visible (quantifiable).
Appreciate your thoughts on this one.