I’d like some opinions on my situation. I’m an upper level Operations Manager with 8 Branch Managers and 70 employee’s under my leadership. We are a residential service based business. Our technicians are required to arrive at work at 7:15am. Our Branch Managers SOP states that they arrive at 7:15am and that a branch Managers day ends when their last technician is finished with their last appointment for the day. History has dictated that the managers generally are done between 5-6pm but occasionally run later during summer hours. In addition to managing his/her techs the branch manager is responsible for the overall growth of the branch with monthly goals and objectives.
I have a branch Manager that has missed his branch production and revenue goals for two consecutive months, failed a surprise branch inspection 3 weeks ago and a review of his company vehicle GPS reports yesterday indicate his average home arrival time for the last three weeks is 3:00-3:20pm daily. Basically he’s not meeting performance expectations yet leaving extremely early everyday. My old school Management training and experience would push me to write this individual up, possibly put him on probation, garner any upcoming bonus or even terminate. Total disclosure, this employee and myself have had some issues. He’s been with the company 15 years and I’ve been here 3. He doesn’t respect me or my position.
The owner of the company asked his executive team, of which I’m a member, to read “How to make friends and influence people” by Dale Carnegie. For those of you that have read it you know that book advises against criticism and encourages you to get the work you want out of people by basically soft manipulation, (even though he says it’s NOT manipulation) and fulfilling their needs first. Additionally, I have a belief that the reason he is leaving early is to keep his kids afterschool.
As an important note, ALL his Co-Managers average getting home 5-7pm daily.
Because he’s been here 15 years the owner keeps telling me to work with him and that he’ll get better but I know from experience it isn’t going to happen. At the end of the day the owner says it’s my decision what to do but that we his advice but the owner hates confrontation. I have a scheduled meeting with this individual next week. How would you handle if you were in my shoes? If you met with him, what would you say?