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For an initial interview – the typical phone screen – what are thoughts on whether that still needs to be done over the phone or if video (Zoom/Webex/whatever platform) is preferable now?

Is video the "no-brainer" preference, now that everyone is using it? Or is there still benefit to actually talking over the phone for that introductory conversation (e.g. to hear how they interact when there's no face-to-face option)?

lar12's picture

I'm a fan of using video if it's available.

kmccrosk's picture

After losing almost 15 minutes of a longer follow-up interview trying to get Webex to work, I think I'm going to stick with phone calls for initial screening. Following Mark's recommendation of a 30-minute phone screening, I don't know that it's worth the potential hassle to try to get video to work on such a short meeting with someone who might not have used the particular system we use in our office.

Arbitta's picture

It is okay for me either a phone or video call for an interview. But for an initial screening, a phone interview is good. And final interview, before hiring, a video call is suitable.  

Jollymom's picture

For the initial interview, phone call is enough. Usually, zoom or video interview is being made for final interviews and during job exams. 

Arbitta's picture

Zoom or video interviews are getting trendy nowadays, especially with the online setup  of most work. This may be the  future thing when it comes to hiring. 

Jollymom's picture

Yes, I also visualize that way and this was made possible because of the ongoing pandemic. When everything sets back to normal, it would be hard for us again if we will go back to office since we are already used to work from home. 

Breanna_Ileen's picture

Lately, I interviewed someone via zoom and I feel the applicant is getting conscious on how she looks since she can also see herself. In my part, I consider this as a problem because it makes me doubt her confidence. 

harish kishore's picture

I would prefer zoom meeting or Gmeet.

Kloos's picture

It would depend on how many people you are planning to screen.  It is definitely quicker to phone and for an initial 'hello' it gives a good indication of who the person on the other side is.  Video for a screening is fine if you have the time, but then you have to prepare a lot better (potentially book a quiet meeting room etc).  If you are still not condicting f2f interviews then video would replace that.