Mike & Mark,
I really liked this members-only podcast. It gave me some practical tips on putting the DISC stuff into immediate practise - thank you.
I loved your anecdote at the end about the flight attendant who went from being grumpy to plying you both with free drinks. And I have a question. How did you do it? I understand that we should observe people's behaviour and quickly assess their tendency (for D i S or C) and then 'lean' toward their style by changing our own behaviour.
But this flight attendant was 'having a bad day' so how did you change your behaviour to match hers more closely? Obviously you didn't also act grumpy. What did you do?