My name is Jim Clark. My last position was Program Manager for a company with numerous state and federal contracts for call center related activities and processing. I managed four regional contact centers for the Deptartment of Homeland Security. Recently, the contract was awarded to a low bidder and I've been searching for my next position since January.
I have been a member of MT for some time now and have greatly benefited from the numerous resources provided at no cost. A benefit that is coming in handy these days, although I know there's a move to premium content offerings. I hope to be able to continue learning after these changes.
I have used many of the tools that have been provided from the feedback model, interviewing techniques, thank you letters, resumes. etc. I believe they have made a difference already and will continue to do so. One of my downfalls has been building my network. I'm not sure if it's a personality thing or just a mental block. Which may explain my challenge of finding my next role. I do not have a network on which to fall back.
To summarize, I have over 15 years management experience mostly in techincal support operations and contact centers. I'm married with three girls. If anyone would know someone I should add to my network I would be glad to hear it. I have and will relocate for the right position and right company.
Thanks for a great, resource-filled podcast. I look forward to and enjoy each one, and always find at least one nugget to use in my management roles.