I started in and IT helpdesk 10 years ago and have done a few desktop support and server support jobs. Most recently I was in a very watered down IT Manager role that was in reality a glorified desktop support and server support job. There were just two of us looking after IT for seven fairly major businesses and it was insane.

I was made redundant after the earthquakes in Christchurch, New Zealand closed three of these businesses and a fourth was sold. Fortunately I quickly found my first team leader role on the helpdesk of a software company. This job started about two weeks ago. So I now have a team of four people reporting to me. I was looking for resources last week because I knew I needed a way of hitting the ground running and Google helped me find this site, which has been very inspiring.

I am aiming to be a service desk / help desk manager or something similar someday in the next few years.



k1w1onoe's picture

Hi Julian,

I'm in Christchurch, and have been a MT fan for a few years.  I am currently in a Server support role for a large organisation, and enjoying the hint's tip's and feedback that this site and C-Tools offers.
It’s great to know there is someone else from NZ on this site, where are you based??
Congrats on your new Manager Role.

430jan's picture

Glad you're joining us! You will find a great deal of help in the podcasts and on the boards. I'm American but my husband works for Waikato Milking systems (Hamilton, a bit north of you). He is the US division sales manager.

Congratulations on your accomplishments!


timrutter's picture

Hey Bru!

(Sorry) It's lovely to see more people from this end of the world coming on board


lindge's picture
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Hi Julian

I'm a Kiwi (ex. Wellington) living in the US (Boston) and the site is hugely helpful - good luck and welcome aboard! Great to see more Kiwis here...