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I've been a hospitality manager for years, and so I knew my team's roles inside and out.  Now in a more senior role, I have managers reporting to me from different depts from where I have no expertise - maintenance/repair and business development as examples.

It's a normal situation I'm sure - it's bound to happen as I climb into senior roles.  Does anyone have advice on how to manage this transition effectively?

pucciot's picture

Ask Questions

That's the First thing.

 

One on Ones with lots of questions.

Don't rush it.

When it is your 10 mins --- 

In one O3 - ask  * What is the biggest challenge in your job ?

In the next O3 ask - * What do you like most about your job ?

In the next O3 ask - * What is something about your work that you think I need to understand better ?

In the next O3 ask - * Do you have all of the resources you need to accomplish you job ?  What else do you need ?

 

And -- I recommend developing the Coaching Habit ....

It is all about Managing through good questions --- not about issuing advice.

Which in your situation sounds ideal.

 

  • Listen to this PodCast as a primer

https://awesomeatyourjob.com/297-encouraging-insight-through-more-coach-like-conversations-with-michael-bungay-stanier/

  • Try this Book and their Website Tools, and Podcast

https://boxofcrayons.com/the-coaching-habit-book/

 

Good Luck

TJPuccio