the show notes for the episode "The Manager Tools® Data - One-On-Ones" cites a paper from long ago that makes the claim that 15 behaviors deliver 97% of value.
I'm looking for this paper to lay the ground work training my team and that will be the first question raised.
Long before Manager Tools, management science had pretty much concluded that there were 15 management behaviors that correlated positively with results and retention. Those 15 behaviors corresponded to 97% of a manager's ability to move the needle on results and retention.
Does anyone know what body of knowledge, articles or studies this refers to?