First- picture my environment. I work in an inbound call center with about 50 in-house sales agents, 4 other Performance coaches (besides myself) and one Director of Sales. Management is all women. You put "women" and "call center" together and the ultimate result is GOSSIP.
Here's my specific situation- there is one coach in particular that has been with the company 10 years, therefore, has a great deal of seniority. This is that shiny rung on the corporate ladder which is starting to uncover more and more rust. This is the "mouth" at the center of all the gossip...the blotch of spilled kool-aid attracting all of the ants. (Ok, enough analogies, you get the point. haha!) I am having a hard time dealing with this "challenging," toxic co-worker. She is constantly bad-mouthing other coaches, passing blame on others...basically, doing anything to make HER shine. I feel that if there is something another co-worker has done to offend her, she should have the decency and professionalism to talk about it in a polite manner to get the problem resolved. Our Director of Sales even appears to be frightened to correct her because she's extremely verbal and confrontational. Agents on her team confide in me and tell me they don't even want to be part of her team because she flips out on them in a negative way if they don't perform at expectations (because god forbid her team go astray for one day while everyone else shines.) Other coaches are bullied by her...I've seen it first-hand. Yet- I can't go to my DOS because it'll seem like I'M the problem because I'm the only one with guts enough to say anything.
I'm going to have to handle this situation on my own. I need results soon because it's affecting my performance as a coach and it's to the point where I just want to quit.