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How do you handle skips, who used to be directs, that want the same access to your time that they had as directs?

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My team has grown quite a bit in the past 2 years.  People who used to directly report to me, now report to directors that report to me.  I have cancelled the 1:1s that I used to have with them.  When issues or questions come up, they often come to me.  I try to send them to their manager (that is what I would like my boss to do if my directs go to him.)  There seems to be an uncomfortable discussion around this. 

If they want to talk I will always take a meeting with them.

Thoughts or advice welcome!

 

douglase's picture

I ask them if they have run this past their direct.  If they say no, I then ask if they could please run it past their direct first.

Depending on what happens now determines how I handle it. 

 

I have been in a similar position in the past.