I have an employee who is dedicated and gets her job done, she does her daily work but I can’t seem to engage her to go above and beyond like the rest of the team strives for. We recently had a performance review together, she does have some performance issues with punctuality and organization. She will often ask questions, and the answer is often all in an email (usually that day/week) explaining a specific situation we might encouter in the near future and how to handle It - so constant reminders to review her emails.
ny issues is - I can’t crack her code. I hold all kinds of team building activies - potlucks, icebreakers before meetings. I have even driven this employ home multiple times each month just chatting To show I care about her, and what’s happening in her life. During other employee reviews - they engage, agree, suggest their own ideas, I can see they are motivated, happy, or in disagreement. With this employee, there’s never back and forth. I feel like I review the same weaknesses, and I never get a sense of excitement or willpower to improve. I know she wants to improve, but I don’t feel she is inspired to. I can’t seem to motivate or inspire her with any team challenge, fun event or feedback like with other teammates.
Shes been with the company for 5+ years, she’s in customer/account support.
I am a young manager, 27, my team ranges from 30-55. I find rhythm with every employee, except her - she seems minimally interested in every every challenge, activity or project - or only interested in the basics requirements of her job.
Soemthing must be making her unhappy, soemthing about my style perhaps, and I am not sure how to get the bottom of this. Every year I find myself wondering the same thing. How can I inspire her and how can I talk with her to find what I need to do?