I've recently come to the realisation that I don't really know how to handle disagreement or objections from my directs when it happens during the course of day to day work about relatively minor things. While some of my examples below relate to the same direct I've noticed this is a theme with people I manage in different environments - its absolutely a "me" problem in how I talk to my directs.
For context, we are still working through Trinity roll out and aren't up to feedback yet, but some things feel like feedback isn't the right thing anyway. At least not right away.
A few examples include:
- We bought some new furniture for reception and my direct wants to replace the reception desk to be a more aesthetically pleasing match. To the point of getting quotes and creating a "mood board."
- We had some new display stands installed. The supplier recommended a particular installation method but my direct doesn't like it and wants to get them back in to do it her way
- Suggests alternative colours for painting a wall to those that the our facilities manager has recommended - and suggests getting in an expert to consult!
I usually try and explain the reasoning behind the decision that was made but this only makes my direct more adamant that we need to fix it and they start offering suggestions as to how, or try and refute each point. When I push back my direct will often end up spending the next half hour talking to one of their colleagues about it and explain all the reasons that they are right - again. (I of course only hear about these conversations later - and this is something I clearly can give feedback on).
But how do I deal with the day-to-day? What can I say to get the message across that is somewhere between "Thanks for your ideas but this is what we're doing and I don't need to consult you on everything" and "Can you please just do your own job"
Would love some ideas and tips!