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Hi
Excuse my English.
As a small business owner (30 employees), I "know" anybody in the organisation.
If I have a feed back to give to an employee, should I be straight and quick and give it to him immesiately, or should I tell his manager to give him the feed back ?
Lets take an example : a worker is 10 minutes late today and passes by me to say hello. Should I make no remark about him being late or call his manager to tell him do so ? (In fact, I would naturally do both ! Give two feed backs : one to him and one to his manager)
Cédric.
Feed back to my direct or to my employees' direct or both ?
I think it depends on the nature of the feedback. In this particular example I don't think I'd do anything other than file it away in my head for reference. Is 10 minutes as a one-off a huge deal vs 10 minutes on a daily bases? I think not. They may have already called in to their line manager to advise them that they would be 10 minutes week because they had to talk to a teacher at their kid's school or something.
If you feel compelled to act than you could just ask the question of the line manager to see if it is a regular occurrence and if so, is it having a negative impact on the business? If this staff member is making up the time, perhaps not.
Feed back to my direct or to my employees' direct or both ?
Cedric-
Both. Make sure you don't make it a big deal. They're scared of you, whether you or they admit it or not.
Mark
Feed back to my direct or to my employees' direct or both ?
Mark,
Yes, this example is not good as this behaviour, if occuring very rarely does not need feed back.
My point was : in the case I think one of the workers need feedback, should I give this feed back directly to him or should I better respect hierarchy and tell his manager ?
Feed back to my direct or to my employees' direct or both ?
It's fine to give it directly, and then let their boss know that you did.
The key is to make it feel not important. Based on what you've told us, I get the sense that they won't be comfortable with feedback at first. So, relax when you deliver it. Over time, they'll get used to it, and come to want it.
Mark