BLUF: Senior Management and Executives do not understand basic business and professional principles. What do I do?
I started my new job at a new company about a year ago. Small company (~65 ppl). I immediately saw basic problems, but not the causes. Over this past year, I've been able to identify where (who) a lot of the problems originate.
Examples of the issues:
- The largest contracted project in the company's history was signed, and it did not include a Statement of Work, just a list of deliverables. When I saw the contract just prior to the signing ceremony, I brought this issue up to the COO and CEO. Their response was "Why do we need a Statement of Work?". They were baffled.
- Our VP of Product Management does not productize anything other than our Software product. Our products include hardware, OS, software and services. Due to his background in academia and in software development, he does not understand the need to standardize our solutions, create Business Cases, etc.
- Our Director of Customer Service, who has ~15 employees, spends two thirds of his day troubleshooting technical issues instead of Director-ing.
These issues, and more, directly impact my role as Project Manager. My boss has been advised of my concerns and frustrations, and he shares them.
I'm at a loss of what approach to take. Should I leave? Should I try to influence diagonally up? Should I do nothing, and just grin and bear it? Any other ideas?
Thanks for any replies.