I have an employee who is up for a raise. Overall he is a wonderful employee, he does his job well and then some. He is creative and does not mind taking chances to help improve the business. He is always early and ready to work when he arrives.
My only concern is how he is with customers. He is polite, never rude etc which is great. But he has a shy quality about him and is not very talkative with them. When he does talk with them he is quiet. He almost comes off as being uninterested in them.
Out of everything this is my one and only complaint. But the thing is in my business ( and others) customers are money. If the customer is not happy or does not feel welcomed they may not come back. If that happens we lose money and are out of business. I have talked to him about this and even though it seems he tries right after I talk to him about it, it seems to fizzle off after a bit.
I need to do a performance report along with the expected salary increase. How would I or should I approach this? Being able to interact with customers is a big thing in this business. I would love to see him get a raise, he does work hard, but since this is a major point on his review, how do I handle it?
Any help would be great.