Hi fellow Managers,
I manage a team of 5 front desk agents at a hotel. The front desk staff is the face of the hotel and all of them have been well trained. One of the agent who is a good team member. Always is particular about his job and has so far until a couple months ago not goofed up or made a mistake. He's always enthusiastic and is fantastic with guests (customers). To say in short, he is a team member that is valuable to the team.
Recently he started to goof up on very silly things which is not like him. He also messed up in a few rather important matters like not getting required signatures while closing deal with a potential steady client. When I mentioned about these he did not say anything or argue. He rather just listened and said he will pay attention.
Now a day ago, as he was leaving his shift, I was coming in and wanted to print a few reports for the day. So, I accessed the front desk computer which had his email opened and he had left without logging out. As much I wanted to log out, I cannot stop seeing the open email conversation that was about a nasty divorce matter with his wife and a child custody. I signed off. But now I know what is causing all the goofy mistakes at work.
If he asks for any kind of help or just be an ear to listen, I can gladly do so. He hasn't and that is most probably because I am his manager and he does not want to discuss personal issues. I don't blame him.
So, my question is whether I should tell him that he left his email open and I saw it and try to help in any way I can or should I just keep quiet as if I dnon't know anything. I would like to somehow help, partly for him being my team member and also like to stop him from making such goofs in the first place.
But, since he has not mentioned anything about it, I don't feel very confident of saying anything. I also to a certain extent question myself if I am an effective manager. One of my team member is going thru rough time and he does not feel comfortable talking to me.