Does anyone have any guidance on how to delegate when your team is understaffed for the workload and individual contributors are constantly maxed out?
I co-manage a team in a contact center. We've received feedback that some of our individual contributors would like increase responsibility. We've also been given direction that we need to focus more on delegating tasks. However, it's been a constant battle to keep up with the volume of contacts and budget restrictions do not allow us to add additional FTE. I may be missing the the solution but would appreciate any guidance. Thanks!