I am opening a new store in 3 weeks and I would like some clarifying ideas on creating a solid foundation upon which to build my new staff; priorities, focus, feed-back/coaching schedule, basic good leadership concepts, etc. Anything that you wish you had done or thought about when you were first building your work environment.
I am an experienced retail sales manager with 20+ years in hardlines commission sales, the business I am managing now is a women's clothing retailer. My learning curve will be in visual merchandising.
The company standard for my volume is a management staff of 1 store manager, 2 assistant managers and 7-10 part-time non-commission sales pros. I have 1 assistant manager who moved to join my store from within the company and I hired a 2nd assistant manager who has 5 years of visual merchandising and supervisory experience with one of my competitors. She relocated to our area where they do not have a store.
I had our first management team meeting yesterday. We spent time getting to know each other on a personal level, work experience, etc. Then we spent time deciding what we wanted our team to be known for in the market and company. We walked thru what our expecations were for the customer/sales associate interaction experience. I gave them my expectations for feedback, using the behaviors I learned on the feeback podcast.
I have given them the opportunity to conduct 2nd interviews with my final choices and to tell me which people they believe should be on our team.
I would like anything ideas or thoughts on team building, setting the right behaviors in motion from the beginning that anyone might have .
Thanks so much,