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[b]First, I want to say a big thanks to Mike & Mark on their podcast about "How to fire someone...". Due specifically to that, I had my plan going into HR of what I was comfortable with![/b]

[b]BLUF:[/b] I need some coaching ideas for a few problems a direct has which are all really around doing what he promises to do. (I have listened to the podcasts on late stage coaching and topics related to this.)

Here's the topics I think he needs to work on. I asked him for coaching ideas and he had none. So I'm working on a list.
1.[b] Doing what's important not urgent.[/b] He'll drop the strategic work I NEED done for any technical request.
2.[b] Accountability[/b] - doing what he says, pro-actively reporting progress, etc. He said he avoided bringing up goals when I didn't mention them and worried before every 03.
3. [b]Problem solving[/b] (or asking for help when stuck) He told me he stopped doing any more on the task I delegated (and he accepted willingly) because the problem is too big and he couldn't figure out where to start.
4. [b]Being organized[/b] - planning out your work.

The long story is that this direct is in the most senior technical title. (He was demoted from a manager title to this in a re-org.) That title also requires significant impact & influence, self-starting/monitoring, ability to drive to solution almost any problem, etc. He is good at technical work but not a guru to make him move into an "architect" job at the same level. When I pressed him once he says he prefers to do the technical so will drop other tasks I give him when something comes up!

I suggested he would be happier at the next level down. His salary fits within that range. That job would not demand the softer skills. But he said no. He said his goal is to be a manager again. I worked up all the information I would do for an annual review and gave him some good but significant information on the areas I see lacking that aren't acceptable for this job.

I have been giving him increasing stronger feedback on all of these topics. Not knowing the history, it took me awhile to realize all I was getting was smoke and no substance. He'd come up with some good initial ideas in brainstorming with help from me that deceived me for awhile. He would tell me that he had a meeting with person X or Y to work on part of it but nothing every happened. I have told him he has to revise his plan for our next 03. I've also told him that we're going to work on a coaching plan.

Then I talked to HR and was told the whole history - not sure why someone didn't say something when I started this job 8 months ago! He was removed in a re-org. HR since told me that he was on a plan for not meeting goals. They thought he'd be fine out of a management job. (I think there is some denial going on from his view of what happened!) They said they almost laid him off in a lay-off round that happened about 2 months ago - no one ever told me that though!

They are okay with me coaching for a month. But that's it. I have to tell him this is a verbal warning and that he will get a written in a month if he doesn't succeed. You get another month from the first written before you are terminated.

The other curve ball is that HR person asked me if the direct told me anything about medical problems. She said he has not asked for any extra accommodation from the company and she cannot tell me what it's about. She did ask if he's falling asleep at his desk or in meetings because that was a problem. He has not but he is in a single office and I'm obviously not checking every minute. This whole conversation has left me puzzled. He's not physically handicapped that I can see. He does good technical work as well.

She said she thinks a lot of structure may help. My problem is that I have 14 reports and cannot afford to baby sit someone who should be one of my most senior people. These comments left me baffled. He has told me some deeply personal things around his recent divorce, mental illness problems with family, professional and personal goals, etc. But obviously he hasn't told me everything! It's just hard to get this out of my mind.

HR also told me that if I didn't want to bother, I could just give him the written now and that would be fine given past problems. Thanks to Mike & Mark's podcasts, I had the immediate reply that I believed I needed to coach him first.

jhack's picture

You have a few issues, so I'll try to cover them.

First, forget the medical stuff. Nothing you can do unless he brings it to you. It's his performance that matters.

You must provide alternative behaviors to what he's doing. Consider tech support. He handles it because he cares and because he can do it. Those are positive attributes. My experience is that the person asking for help is having no success getting help elsewhere. You have to establish a protocol for him to redirect that request to someone else.

As for asking for help, set a rule: if he makes no progress on a problem in 60 minutes, he must come to you (or a colleague you both agree on).

Help him make a plan. Lots of folks (even managers, yes!) don't really know how to plan. Maybe you have to flesh out the plan (you are the manager, after all) and he then owns it.

What is "stronger" feedback? Specifically what is stronger about it? (I ask because if your feedback isn't working, it might need to change).

Finally, remember that some people are good at ideas, others at execution. If he is generating good ideas but not so good at execution, is there a role for him that plays to his strengths? (if not, that's understandable - just brainstorming here(!))

John

MsSunshine's picture

I agree that there are a number of issues going on here and bad habits acquired over a number of years. I'm still looking for reference material. He's a high C. So, I think background data on how to do these 4 things that he could read would help a lot.

I worked him through the coaching model and we defined some specific goals for next week. I specifically liked the idea that he shouldn't stew on something more than an hour and suggested that to him. I didn't feel like I should force it. I'm asking for specific results and coaching him on ways to get there. We talked about time management and things that block him. That seems to be a major issue.

We also talked about planning & problem solving. I guess you are right in that plenty of people can't do it. But it still amazes me that people get promoted to jobs that they can't do a basic skill required for it!

As for the feedback, here's what my path has been. It started with a feedback comment when he missed dates for his self selected goals or wasn't making progress. That escalated to showing a pattern of not meeting goals which meant that I could not assign him work he says he wants to do. That escalated to feedback that not being accountable or being able to solve complex problems will mean bad performance review in that area. That would make it unlikely that he be promoted to a manager like he wants. That escalated to the current step where I've promised to coach him for a month. After that time, he will get a written warning if the work does not improved. So, I think I'm showing larger consequences and relating them back to the career goals he claims. He's also a high C, so I've tried to give them in very technical terms, showed him the coaching model and process.