Change management to improve quality

Hello everyone;

I recently listened to the podcasts on change management (they were wonderful, by the way, even with Mike's echo). This reminded me of an issue that I had in my last two management positions that I would like to see if anyone in the MT family has had similar (successful) experiences with.

I am in an organization where most of their revenue comes from government contracts. As such, I believe that a culture has been created where "cost- plus is the mode of the day" and as such saving money just is not in the culture. I work directly with many of the end-users and as such I know that the end users have issues with our low quality. Does anyone have any ideas or have been successful in motivating change around improving quality in their organizations at either the 10,000-foot level or even the 50,000 foot level?