I'm having a hard time finding the feedback document referenced on page 142 of the Effective Manager book. I think this same document is referenced in the "Rolling out the Trinity" casts as a hand out to directs when introducing feedback. I've looked on the "There's a Cast for That" book resource page (which has the sample O3 intro email) as well as the Feedback casts and Rolling out casts pages in the Basics series. I've also tried the site search and the Downloadable Forms page. I'm sure I'm just missing it but I've looked long enough I have to admit that I need help. If it's on one of these pages i've listed and I just keep missing it, please tell me and I'll look again, again.