I just became a manager about 9 months ago. I also just discovered MT about a month ago and love it.
I manage a technical support team for a datacenter server company that's in a rapid growth period, so we're hiring multiple engineers each quarter. As a result, I've had a lot of practice interviewing these past 9 months. I love the process of developing behavioral interview questions and probing to determine decision-making abilities. I also like the idea of behavioral questions rather than test questions where you just go through a list of technical items and ask if they know each one.
What we have typically done at my company is use troubleshooting scenarios when interviewing candidates. We will provide them with a scenario of something being broken that's fairly generic and an industry standard and ask them to troubleshoot it. We use this to judge both their troubleshooting methodology as well as what technical commands, protocols, etc. they know and understand.
My question is how behavioral questions would be compared to scenario-based questions such as this. I'm going to be implementing behavioral interviewing questions where I have time in my phone screens, but I'm not sure if I should fix what isn't broken with our technical interviewing process.
I've been very impressed with the podcasts I've listened to (Trinity, Hiring, Performance Reviews, etc.) but would love some specifics for technical staff interviews.