I am a retail operations manager and have 2 sales managers and 22 sales associates as directs. After listening to podcasts for several years, I have finally decided to roll out one on ones with my 22 sales associates. They actually begin this Monday.
I have had many complaints already that I am pulling them off of the sales floor, hence costing them money. I've been asked if it is company policy, and if they are mandatory. During a typical day, they are standing around for 8-9 hours, and are presented with sales opportunities several times a day while waiting in line to take their turn. When I rolled out the available one on one meeting times, I offered multiple days/times before the store opens to be accommodating, yet only had several sign up for those opportunities.
I gave a deadline of last Saturday to sign up for a time slot. Half of them did not and I had to go to each of them individually and work out a time to meet, while addressing their complaints/concerns.
Because I have many existing duties I am responsible for, I have chosen to do these bi-weekly and split the 22 associates into 11 associates per week (bi-weekly). I don't think it's too much to ask to spend an hour with each associate a month to learn more about them.
One of my sales managers (directs), although indicating he supports me, has indicated that what I am doing is like asking an hourly employee to clock out and visit with me for free.
I am nervous, frustrated, and slightly concerned that this will blow up in my face. I also don't want to roll this out and it end several weeks later due to frustration.
I am really making the attempt to be a better manager and do have a few supporters.
I don't want this to feel like a punishment to them, yet I am thinking some of them view this as such.
Any advice that be can given to make me feel like I am going about it the right way would be most helpful.
By the way, my first one on one is with one of those against this process.