Part of our periodic series with rules about how to professionally handle email.

Most of us spend a great deal of our time doing email. But email is a lot like management – many of us have been asked to do it, but we weren't given any training. We didn't have to show we could be good at it. Management and email competence both are assumed when we are given these responsibilities, at least for most of us.

If you're like us and most other professionals, that lack of training means you're probably handling email (and management) inefficiently and ineffectively. Here's some help.

This Cast Answers These Questions

  • Is it okay to CC people on emails, including someone's boss?
  • Can I give some a deliverable if they are only CC'd on an email?
  • Is it appropriate to ask for an email as written validation?

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