This guidance recommends a standing ground rule at all meetings: No "buts," only "and".

The most frequent behavior we all engage in at work is communication. And, for most of us, we don't think about it much. We were never really "taught" how to communicate, though we did "learn" it.

This creates problems for us at work, though. We "learned" when we weren't in a professional environment. And the professional environment requires us to work in close proximity to others. We bring our "learned" behaviors. They bring theirs. Thus, conflict. It's time to start learning new behaviors.

This Cast Answers These Questions

  • What is the 'and not but meeting ground rule'?
  • Why can't I say but?
  • What do I say instead of but?

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