If you've ever had to deal with two of your directs fighting about something, this is the cast for you. Mark likes to say that "the definition of conflict is two human beings in the same COUNTY." If that's true, then 500 or 1,000 or 5,000 people in the same organization is not just 'a conflict waiting to happen', it's conflict guaranteed to happen.
Yes, conflict is inevitable. Unfortunately, the natural response of most managers to conflict among their staff or team [can you guess what it is?] is completely, totally ineffective.
Sure, some conflict is good - the creative tension that produces better ideas, disagreements that lead to a third way. But most of us don't describe that as conflict - that's just "different ideas". The conflict we're talking about here is by definition dysfunctional and ineffective.
This cast lays out a way to address it and move toward effectiveness.
This Cast Answers These Questions
- How do I resolve conflicts between my team?
- How do I help angry team members move forward?
- What should I tell feuding team members?
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