Hi fellow MT listeners!
Due to a reorginazaton I will soon be given a team of 8 directs to manage who are current peers. I am looking for recommendations on how to structure a weekly staff meeting and how to schedule weekly O3s.
Weekly Staff - Currently members of the team I will be managing have very lax conference calls that occur 3 times a week (M/W/F) for approximately 30 minutes per meeting. I am looking to eventually, over 1-2 weeks, get the team to have one weekly staff meeting on a Tuesday or Wednesday morning for around 45mins - 1 hour. In this meeting I would look to have time to have a water-fall portion to relay new company updates/insights and the remaining time split between the technician groups to determine what each sub-group needs or has questions about.
Weekly Staff Question - Will the delayed implementation of a single weekely staff meeting be superior for a group of directs resistant to change or should I make the change to a single weekly meeting more abruptly? This would of course include communication notifying of the change a week in advance. Is there enough benefit to create a second conferece call with the main objective to facilitate communication mainly between the technicians as they are apart of a newly formed team?
O3 - Once I am able to reduce the amount of meetings to the weekly staff meeting I will implement O3s. Due to the nature of our service technicians schedule it may prove troublesome to truly schedule time to make the meetings if they are in the middle of a job. I have began to look at scheduling O3 meetings for Tues-Thurs mornings and afternoons excluding the weekly staff meeting time frame.
O3 Question - With having schedules that may not allow for the technicians to completely stop work at a given time, how should I go about scheduling the phone call to the direct? If the direct is scheduled for a O3 at 9am and is not available due to running late on a service call at a customer location should I have the direct notify me when available to start the O3 and call back when available? Alternatively, should I reschedule the O3, or create a large enough gap (30mins?) between O3 calls incase I run into this likely issue to ensure O3s can work as intended?
Thanks for the help and I look forward to implementing the Trinity soon with my new team.