Just saying, "Thank you," is an enormously powerful form of feedback.

Manager Tools has inveighed against managers who don't talk to their directs about performance. Performance communications are the second most important thing a manager does after spending time building trusting relationships. And, we have the Manager Tools Feedback Model to help with performance communications.

But some managers could start the process of "communicating about performance" by simply saying thank you more frequently.

This Cast Answers These Questions

  • Is Feedback the only way to encourage effective behavior?
  • Can saying thank you serve as a motivator?
  • What's the easiest way to encourage effective behavior?

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