career-tools

Ethics - Part 1

Questions This Guidance Answers: 
  • Why are ethics important?
  • Do the ends justify the means?
  • What if I get fired for being ethical?

Our guidance on ethical behavior. Although this show was originally recorded as a Career Tools cast, we've included it for free for our Manager Tools listeners and Licensees given the underlying assumption of ethical behavior in all our recommendations.

We started this cast with the intention of putting it in our new series for newcomers to the workforce: First Job Fundamentals. But it's too important not to give everyone access to it. Ethical behavior underpins the Manager Tools and Career Tools philosophy. We've always taken it for granted that our listeners understand that. This cast makes clear our stance on ethics.


  [Play in Popup]

How To Deal With Bad Interviews: Chapter 1 - Bad Questions

Questions This Guidance Answers: 
  • What do I do when an interview goes wrong?
  • How can I be successful in an interview with a bad interviewer?
  • How do I answer questions in a bad interview?

This is the first part of our guidance on how to deal with bad interviewers: those that ask bad questions.

The Interview Series has been our most successful product, and we regularly get emails telling us how the Series helped members get their dream jobs. However, we also get asked 'what if they don't ask those questions I've so carefully practiced for?'. What if the interviewer is a fan of those 'stress' interviews? What if she is distracted? We're going to address some of those issues here.

First, though, a word of caution. A lot of these questions come from people who haven't yet started interviewing. They're imagining all the things that COULD happen. We're not discounting the possibility - it's certainly possible - but it's unlikely. It's even more likely that your interviewer is not deliberately bad, or nasty - just inept. If you want the shortest version of this cast, it would be give them a break, do your best, let the outcome go.


  [Play in Popup]

Keeping Your Search Confidential

Questions This Guidance Answers: 
  • How do I keep my boss from finding out I'm looking for a new job?
  • How do I interview without my boss finding out?
  • is it disingenuous to interview with the competition?

How to keep your current employer from finding out about your search for a new job.

We recently got an email from a listener which said: "I listened to your Job Boards cast, which said to post a profile of myself and my resume on 8 job boards. In your opinion, is this safe to do while I am currently employed? What if my company stumbles on my profile? Thanks!"

We have answered this question before, but in passing in other casts. So once and for all, how do you keep your current employer from finding about your search for a new job?


  [Play in Popup]

Internal Support Roles And Responsibilities - Part 2

Questions This Guidance Answers: 
  • How do I best support internal client departments?
  • Why can't client departments fill in a form?
  • How do I develop relationships with client departments?

The conclusion of our guidance on how to obtain the requirements you need when working as an internal support provider.

The relationship between internal support providers and their customers has to be one of the most frustrating in the corporate world. The provider NEEDS x and y and z before he can solve the customer's problem. The customer just wants a thing, that does "you know", and just works. Both are hampered by corporate policies and processes.

There are ways of making this relationship go more smoothly. But as an internal support provider you will need to change your perspective in order to make this work. You might find this hard to hear, to take and to make the changes we recommend. We're dedicating this cast to the Atlanta January 2012 conference attendees who found it hard to hear, but thanked us for telling them anyway. We hope you'll feel the same way.


  [Play in Popup]

Internal Support Roles And Responsibilities - Part 1

Questions This Guidance Answers: 
  • How do I best support internal client departments?
  • Why can't client departments fill in a form?
  • How do I develop relationships with client departments?

Our guidance how to obtain the requirements you need when working as an internal support provider.

The relationship between internal support providers and their customers has to be one of the most frustrating in the corporate world. The provider NEEDS x and y and z before he can solve the customer's problem. The customer just wants a thing, that does "you know", and just works. Both are hampered by corporate policies and processes.

There are ways of making this relationship go more smoothly. But as an internal support provider you will need to change your perspective in order to make this work. You might find this hard to hear, to take and to make the changes we recommend. We're dedicating this cast to the Atlanta January 2012 conference attendees who found it hard to hear, but thanked us for telling them anyway. We hope you'll feel the same way.


  [Play in Popup]

Email And The High I

Questions This Guidance Answers: 
  • How do I know I have email from a High I?
  • How do I respond effectively to email from a High I?
  • How do I start and end an email to a High I?

How High I's use email, and how to effectively use email to communicate with them.

At the end of the ECC conference, we give a demonstration of the four DiSC styles and how they think of and treat email. It's a great, fun day, and email is the highlight.

It's also one of the easiest ways to introduce yourself to tailoring your communications to other DiSC styles - you have a lot of information in the form of hundreds of emails to analyze people's styles and plenty of time when you're replying to get it right. You'll be astounded at the results you get from this simple change.


  [Play in Popup]

Staying In Touch - Examples

Questions This Guidance Answers: 
  • What do I say when I'm keeping in touch with my network?
  • What do I say when I call?
  • What message should I leave on a voicemail?

Examples of what to say when you're 'staying in touch'.

The 'How To Build Your Network' cast is Wendii's Most Important Cast. When asked why, she said, because everything we ever say always comes back to having a strong network. Whether it's a new job, or how to do something, or support for your idea, having relationships within and without your organization is essential to your success.

We often get asked though, 'what do I say?'. And in this cast, we're going to give you some examples, so you know exactly what to say.


  [Play in Popup]

I Am A Former Peer

Questions This Guidance Answers: 
  • How do I deal with one of my peers becoming my manager?
  • How do I treat my new manager?
  • Can I complain about peers being promoted?

Our guidance how to deal with not being promoted, when your former team member is now your boss.

One of the most requested Manager Tools casts was "How To Manage a Disgruntled, Non-Promoted Direct". The cast was written for new managers whose former peers were struggling with the new relationship.

But what if you're the person who wasn't promoted. How do you deal with your own feelings and develop a new, productive, respectful, manager-direct relationship?


  [Play in Popup]

Declining An Offer

Questions This Guidance Answers: 
  • What do I say when I want to decline a job offer?
  • How long can I take to decide about a job offer?
  • Should I stay in touch when I decline a job offer?

Our guidance how to effectively turn down an offer.

If you've only ever received one offer at a time, then the thought of turning down an offer might be quite odd. However, the more you listen to Career Tools and make yourself into a desirable candidate, and the more you listen to the Interview Series and ASK for offers, you will soon find yourself in the enviable position of turning down offers.

It's totally possible to turn down an offer, continue to have a great relationship with the company and the hiring manager and get another offer from them later. Your aim is to decline the offer, gracefully and professionally, and avoid doing anything which irritates the hiring manager.

So, how do you do that?


  [Play in Popup]

Resume Accomplishments Examples - Part 2

Questions This Guidance Answers: 
  • How do I write accomplishments on my resume?
  • How do I write my accomplishments on one line?
  • What does verb, result, method mean?

The conclusion of our guidance how to create accomplishments for your resume, and ten examples.

We have several casts on resumes, and the Resume Workbook, but we still get questions on the forums about how to create accomplishments.

In this cast, after a quick reminder on how to create your accomplishments, we're going to give you ten examples of great accomplishments.


  [Play in Popup]