The Art of Delegation - Part 1

Questions This Guidance Answers: 
  • Can I delegate my work?
  • How do I delegate my work?
  • How do I make sure delegated work is done well?

Today, Mark and Mike discuss the topic of Delegation. There probably isn't a management book out there that doesn't talk about the importance of delegation. However, very seldom does the author get into the type of detail we'll discuss today. Today, we cover the "how to"... how to determine what and to whom to delegate and specifically what specific steps to take when delegating to an individual.

Mark and Mike updated the Delegation Podcasts in 2012. The new version is included here.

Part 1


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This podcast was extremely insightful

This podcast was extremely insightful as I have recently been assigned three direct reports and deligation has always been one of my weaknesses. My recent performance review indicated that delegation will be a key component to my success. Naturally I downloaded the checklist!

PK

This podcast really saved my bacon.

This podcast really saved my bacon. I'm a newly appointed techie manager. Still struggling with trying to keep my head above water. My boss is very big on expectations and delegation... not so great on coaching. You guys are making up the difference. Keep up the great work!

Excellent cast! I don't know

Excellent cast!

I don't know what I would do if I didn't have the ability to oursource and delegate some of the tasks of my business.

I do Internet Marketing in Charlotte and if I didn't have my workers helping me out, I think my head would explode!

-Jim

Some Follow Up Questions...

I am knee deep in delegation right now. As one of my other comments mentioned. However, I have front line employees, who are part time, who have high customer service and entertainment responsibilities. I feel that (now that I am climbing my team and myself out of a performance hole) the front line employees will not want to take on additional responsibilities. In fact, in the past they've told me as much.

Similar to the restaurant industry my front line employees are entry level, usually high school or college students who work part time, and are not interested in promotion. Even if they were, promotion is pretty much limited to our one location, opportunities don't present themselves often, or would require relocation all over North America. The pay scale is also set by home office and our location has removed bonus incentives to these employees in favour of a higher hourly wage.

If I offer them the ability to say "No" to additional responsibility, and with no WIIFM (What's In It For Me) for them, how can I delegate? In the past I have had several employees tell me that they would be happier just doing what they are doing.

If I force upon them responsibility that they don't accept (said no to, but I told them to anyway) I am afraid that I am going to judge them based on a requirement that I imposed and not one they signed on for.

Granted, I need to find employees which I can motivate properly from the start, but my team is currently as such and I was wondering if you would have any insights for a situation like this which I would guess is a fairly common situation for retail, hospitality, and entertainment industries.

Long post short. If they really insist that they don't want to do it, should I make them?

Thanks for your continued support.

Michael

This podcast really

This podcast really saved my .

This podcast really saved my .
I'm a newly appointed techie .
Still struggling with trying to keep my head above .
My boss is very big on expectations and .
.. not so great on .
You guys are making up the .
Keep up the great work!
_______________________
Elvie Ceja

Communication to the org about a delegation?

Is there a email template that explains to the organization that I've delegated "job x" to one of my staff?   I recall there was such a thing at one point, but can't find it.

I want to make it clear to the organization that I've delegated something to one of my staff, so the organization goes to him, not me, for that work.  Our company tends to look up the organization for decisionmaking, and I want to push this piece down into my team.   Getting the buy-in of the broader group of people who touch "job x'" to work with my direct will be key to his success with this project.

Thank you.  Dave445